Welcome to Premier League Kit – your ultimate destination for authentic football merchandise! Below you’ll find answers to our most common questions about products, delivery, payments and more.
About Our Products
What types of football merchandise do you offer?
We specialise in authentic football kits (including retro collections), matchday essentials, football accessories, and seasonal collections like our Cold Weather Essentials and Back-to-School ranges. We also offer exclusive gift collections for special occasions like Father’s Day.
Do you offer discounts on your products?
Yes! We regularly run promotions including our popular 20% Off Selected Retro sales and Final Reductions on previous season’s kits. Sign up to our newsletter to stay updated on all offers.
How can I be sure I’m getting authentic merchandise?
All our products are sourced directly from official suppliers. We’re passionate football fans ourselves and would never compromise on authenticity – it’s what makes matchday special!
Ordering & Account Questions
How do I create an account?
During checkout, you’ll have the option to create an account which allows you to track orders, save your details for faster checkout, and receive exclusive offers.
Can I modify or cancel my order after placing it?
We process orders quickly to get your gear to you fast! If you need to modify or cancel, please email [email protected] immediately with your order number – we’ll do our best to help if your order hasn’t entered processing.
Payment Options
What payment methods do you accept?
We accept all major credit/debit cards (Visa, MasterCard, JCB) and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions. You can also choose to checkout via PayPal for an extra layer of security.
Delivery Information
What delivery options do you offer?
- Standard Express Shipping (£12.95): Delivered via DHL/FedEx in 10-15 working days after dispatch – perfect for last-minute needs!
- Free Standard Shipping: For orders over £50, delivered via EMS in 15-25 working days – ideal for bulk or seasonal orders.
How long does order processing take?
We process all orders within 1-2 working days as part of our Football Fan Promise – so you can focus on supporting your team, not waiting times!
Do you ship worldwide?
Yes! We ship globally* to fellow football fans. *Some Asian and remote regions may be excluded – please contact us if unsure about delivery to your location.
Can I track my order?
Yes, once dispatched you’ll receive a tracking number via email to follow your order’s journey to your doorstep.
Returns & Exchanges
What’s your returns policy?
We offer 15-day returns from the date of receipt if you’re not 100% happy with your purchase. Items must be unworn with original tags attached.
How do I initiate a return?
Email [email protected] with your order number and reason for return. Our football-loving customer service team will guide you through the simple process.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is faulty or incorrect. We recommend using a tracked service.
Still Have Questions?
Our team of fellow football enthusiasts is always happy to help! Contact us at [email protected] and we’ll get back to you faster than a counter-attack!
Premier League Kit – Supporting Your Team, Not Waiting Times!